Ordering shutters is exciting.
You’ve chosen the style.
Agreed the design.
Paid your deposit.
But then comes the part many homeowners feel uncertain about:
What happens now?
Here’s a clear, honest look at what takes place between placing your order and installation day.
Step 1: Final Technical Checks
Before your order is submitted for manufacturing, every detail is reviewed carefully.
This includes:
- Window measurements
- Frame configuration
- Louvre size
- Split positioning
- Hinge colour
- Material choice
Precision at this stage prevents problems later.
Even small errors in shutter orders can affect alignment and finish, so we take this stage seriously.
Step 2: Manufacturing
Your shutters are made to order.
Unlike ready made blinds, shutters are custom built to your exact window dimensions and chosen specification.
Manufacturing typically takes 12–14 weeks.
Because many shutters are produced overseas, lead times can be affected by:
- Seasonal demand
- Shipping schedules
- Global supply chain pressures
We prefer to set realistic expectations upfront rather than overpromise and disappoint later.
Step 3: Shipping & Quality Control
Once manufactured, your shutters are shipped to the UK and undergo final checks before installation is scheduled.
On rare occasions, a shutter panel or component may arrive with a defect or require replacement. If this happens, we resolve it as quickly as possible.
Because shutters are made to measure, replacement parts typically follow the same manufacturing timeline of approximately 12–14 weeks.
We understand that waiting again can feel frustrating. While the production timeline is outside our direct control, we remain responsible for managing the process and keeping you informed throughout.
Our priority is ensuring the final result is right…even if that means taking a little longer to achieve the correct finish.
This stage ensures what arrives at your home meets the expected standard.
Step 4: Installation Booking
Once your shutters are ready, we contact you to arrange installation and to take the remaining balance on your order.
We aim to provide clear communication regarding:
- Delivery updates
- Fitting dates
- What to expect on the day
Installation is typically completed within one day, depending on project size.
Step 5: Installation Day
On fitting day, our in house team:
- Carefully installs each frame
- Ensures alignment and smooth operation
- Checks splits and sight lines
- Makes final adjustments
- Demonstrates how to operate and maintain your shutters
Shutters should feel solid, symmetrical and effortless to use.
If something isn’t right, it’s addressed before we leave.
What If There’s a Delay?
Because shutters are made to measure and often manufactured overseas, delays can occasionally happen.
When they do, we believe in being transparent.
You’ll be informed if timelines change, and we’ll explain why, rather than leaving you wondering.
We know that clarity matters just as much as craftsmanship.
Over the past year, we’ve invested in improving how we manage updates and customer communication during this stage, because we understand how important it is to feel informed throughout the process.
Payment Structure
Our payment process is straightforward:
- A deposit secures your order
- The remaining balance is paid when booking installation
This allows us to confirm manufacturing and reserve your fitting date.
How Long Will They Last?
Well-made shutters can last 15–20 years or more with proper care.
They are designed as a long-term feature of your home, not a temporary window covering.
If you’d like to understand more about longevity, you may also find this helpful:
- How Long Do Plantation Shutters Really Last?
(Internal link)
Final Thought
From order to installation, shutters involve more stages than many homeowners expect.
But that’s because they are fully bespoke.
Understanding the process helps remove uncertainty and ensures your expectations match reality.
If you’re still comparing options or considering whether shutters are right for your home, we’re always happy to answer questions clearly before you commit.
